Terms & Conditions

These Terms & Conditions apply to your use of the ILA Spa In Borivali West website and to the services we provide at our spa in Borivali West, Mumbai. By enquiring, booking or visiting, you agree to these terms.

Our services

ILA Spa offers massage and spa treatments, including full body, deep tissue, Thai, four hand, Balinese and aromatherapy massage, along with facilities such as a steam room. Service descriptions on our website are for general information and may be updated from time to time.

Bookings and appointments

• Appointments can be made by phone or WhatsApp on +91 86559 34571.
• Walk-ins are welcome during opening hours and are served subject to availability.
• We are open 7 days a week, from 10:00 AM to 12:00 AM (midnight).
• Please arrive on time so you can enjoy your full session; late arrivals may result in a shortened treatment.

Offers

Our current offer is Flat 25% OFF on the massage therapies listed on this website.

• Please mention the offer when you book or before your session begins.
• The discount is applied to our regular price for the massage and duration you choose, as quoted at the time of booking.
• The offer cannot be exchanged for cash and, unless we say otherwise, cannot be combined with any other offer or discount.
• The offer has no fixed end date. We may change or withdraw it at any time; an appointment we have already confirmed with the offer will be honoured.

Payments

Payment is made in person at the spa. No online payments are taken through this website, and we do not collect card or payment details online. Accepted payment methods can be confirmed with us at the time of booking or your visit.

Cancellations and changes

If you need to cancel or reschedule, please let us know as early as possible by phone or WhatsApp so we can offer your slot to another guest. We may need to reschedule an appointment in unforeseen circumstances and will contact you to arrange an alternative.

Health and safety

• Please inform us before your treatment of any medical conditions, injuries, allergies, or if you are pregnant, so we can advise on suitable options.
• Our treatments are intended for relaxation and general wellbeing and are not a substitute for medical care or professional medical advice. See our Disclaimer.
• If you feel unwell during a session, please tell your therapist immediately.

Conduct

ILA Spa is a professional wellness environment. We ask all guests to treat our therapists and staff with respect. We reserve the right to refuse or discontinue service, without refund, in the case of inappropriate, unsafe or disrespectful behaviour.

Age

Our services are intended for adults aged 18 and over. We may ask for proof of age.

Liability

To the fullest extent permitted by law, ILA Spa is not liable for any indirect or consequential loss, or for any aggravation of a pre-existing condition where relevant information was not disclosed to us before treatment. Nothing in these terms limits any liability that cannot be limited under applicable law.

Website content

The content of this website, including text, branding and images, belongs to ILA Spa or its licensors and may not be copied or reused without permission. The photographs on this website were taken at ILA Spa.

Changes to these terms

We may update these Terms & Conditions from time to time. The current version will always appear on this page, with the “Last updated” date shown above.

Governing law

These terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts of Mumbai, Maharashtra.