This Privacy Policy explains what information ILA Spa (“we”, “us”, “our”) collects when you contact us or visit this website, how we use it, and the choices you have. By enquiring with us or using this website, you agree to this policy.
Who we are
ILA Spa is a massage and spa located at Shop No. 103, 1st Floor, Krishna Koyna, Shimpoli Road, Kastur Park, Borivali West, Mumbai, Maharashtra 400092. You can reach us by phone or WhatsApp on 8655934571.
Information we collect
We keep our data collection to a minimum. We may collect:
- Details you share when you enquire or book — such as your name, phone number, and any preferences you mention (for example, the therapy or time you would like).
- Call and WhatsApp messages — when you contact us by phone or WhatsApp, we receive your phone number and the content of your messages so we can respond and arrange your appointment.
- Basic website usage data — if you visit this website, limited technical information (such as device and browser type) may be processed by our advertising and analytics providers to measure how our ads and pages perform. See “Cookies and advertising” below.
We do not collect payment or card details through this website — no online payments are taken here. Any payment is made in person at the spa.
How we use your information
- To respond to your enquiries and answer your questions.
- To schedule, confirm and manage your appointments.
- To provide our services and improve your experience with us.
- To measure and improve the performance of our advertising, where you have consented via your browser or device settings.
How we share information
We do not sell your personal information. We may share limited information only where necessary:
- With communication providers you choose to use to reach us, such as your phone network or WhatsApp (owned by Meta), whose own privacy terms apply to those messages.
- With advertising and analytics providers, such as Google, that help us run and measure our online ads.
- Where we are required to do so by law, or to protect our rights, staff or guests.
Cookies and advertising
This website may use cookies and similar technologies from providers such as Google to measure the performance of our Google Ads campaigns (for example, to understand which pages lead to a call or WhatsApp enquiry). You can control or block cookies through your browser settings, and you can learn about Google’s advertising choices at policies.google.com/technologies/ads.
How long we keep information
We keep enquiry and booking information only for as long as needed to respond to you, provide our services, and meet any legal or record-keeping obligations, after which it is deleted or anonymised.
Your choices and rights
You may ask us to access, correct or delete the personal information we hold about you, or ask us to stop contacting you. To make a request, simply call or WhatsApp us using the details below and we will do our best to help.
Children’s privacy
Our services and this website are intended for adults. We do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “Last updated” date shown above.
Contact us
If you have any questions about this policy or your information, please get in touch: